Service Implementation Framework in Manufacturing Firms: A Case Study
Journal Title: Advances in Research - Year 2017, Vol 11, Issue 1
Abstract
The culture and the operational methods of service management have become a formidable competitive weapon even for manufacturing firms. The term "service factory" has been proposed for identifying that particular integration of products and services, achieved by the excellent manufacturing firm, where "service is a multidimensional concept". The creation of a service factory necessarily implies a radical change in the operational and organizational characteristics of the firm. In order to support manufacturing firms in adopting a service strategy, it is relevant on the one hand to identify the bundle of services which have to be provided for the customers and, on the other hand, to understand the implications for firm management model. As regards the first point, the paper proposes a framework which classifies the services along with two dimensions: Time-dimension and target-dimension. The proposed framework is of interest for manufacturing firms because it allows a better recognition of services that are more perceptible for the customers. In the second part of the paper, authors discuss the implications of a service strategy adoption on the management model of manufacturing firms. In order to carry out this analysis, authors propose a model that combines four service dimensions with three decision-making categories (Organization, Methodologies and Technologies). In the end, the proposed framework has been applied in a sample of Italian hot water heater manufacturers and a case study analysis has been carried out.
Authors and Affiliations
Roberto Panizzolo, Alberto Maria de Crescenzo
Keywords
Related Articles
- EP ID EP319308
- DOI 10.9734/AIR/2017/34520
- Views 99
- Downloads 0
Effects of Noise and Vibration on Subjects Exposed to Electrical Power Generating Set Pollution
This research assessed the level of health effects of noise and vibration on human health from the use of local electric generating sets. This is a common practice in most of our homes and business places in developing c...
Management of Increasing Soil Pollution in the Ecosystem
The present paper is a mini review of the increasing soil pollution in the environment and the possible handy options available, to curb its rate. Soil being a non-renewable resource, must be protected from all types of...
In silico Identification of Genes for Combined Drought and Salinity Stress in Rice (Oryza sativa L.)
The salinity and water stress are the important abiotic stresses which severely affect the rice growth, development and yield depending on degree of stress. Moreover, this stresses are inter-related and includes many cro...
Estimation of Heterosis for Yield Attributing Traits and Fruit Borer Incidence in Round Brinjal (Solanum melongena L.)
Heterosis is widely utilized for the selection of superior cross combinations. Since the heterosis has become commercially feasible in developing hybrid brinjal. In the present investigation, six parents were selected on...
Production, Analysis and Optimization of Low Cost Briquettes from Biomass Residues
Biomass is the alternative source for generation of energy for the masses. Biomass residues from our common surroundings and other fields mainly agriculture are produced in abundance in continuation. Such a large quantit...