Staff Training In The Hospitality Industry In Kenya; The Only Competitive Edge In The Current Competitive Environment.
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 9
Abstract
Training is the process that provides employees with the knowledge and the skills required to operate within the systems and standards set by management.” (Sommerville 2007). In the wake of globalization, every sector in the economy is now facing new challenges, the greatest of which being competition emanating from various Countries across the globe. The hospitality industry which covers a wide range of organizations offering food &beverage, Entertainment and accommodation is one of the industries which have been strongly affected by globalization. Of the five key resources in a business (Money, Materials, Minutes, Manpower and Methodology), skilled manpower is the most important as it directly affects the efficient utilization of the other four. Hospitality industry is one of the fastest growing sectors in Kenya. Its impact to economic development cannot be underestimated. As evidenced in Kenya, international hotel chains are venturing the market to maximize market opportunities available as well after devolution several investors have put up facilities in every corner of the Country to cater for the growing domestic demand. The highly competitive environment in which these facilities operate requires a highly skillful workforce in order to remain a successful player in the competitive game of the industry. One of the main problems which occur in the workplace is the lack of training to continuously equip staff with the requisite skills, hence this paper intends to accentuate the importance of staff training in the volatile hospitality industry.
Authors and Affiliations
Dennis Kinoti Atugi, Joydrine Njeri Njeru
Keywords
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