STANDPOINT OF THE TOP MANAGEMENT ABOUT THE EFFECTS OF INTRODUCED QUALITY SYSTEM AND CONTINUATION AF ACTIVITIES OF ITS IMPROVEMENT
Journal Title: International Journal for Quality Research - Year 2015, Vol 9, Issue 2
Abstract
There are number of obstacles on a challenging road to the effectiveness and business and organizational excellence. One of the most difficult ones is human (not) understanding of the constant flux of change. Such is the case when it comes to development of quality management system. Will the quality be either a problem or resource of some organization depends above all on the basic standpoint towards quality that exists in the organization. Many authors underline that implementation of quality management system and obtaining ISO 9000 certificate is not an easy task, but also emphasize that its maintenance and improvement is much more difficult task. The greatest number of problems that occur during the realization of project of quality management system as well as its improvement are the result of misunderstanding of the essence of standard, that is its principles. On of these principles is Leadership too, that is the role of Top Management. Managers at the highest levels are certainly the most responsible for establishing the vision and guiding organization in all business aspects, including Quality Management and Quality Management System. This work presents results of research conducted on the top management in 204 organizations with introduced quality system. Results show views of top management about the effects of introduced quality system as well as about future steps in terms of improving the same.
Authors and Affiliations
Sabahudin Jasarevic, Safet Brdarevic, Mustafa Imamovic, Magdalena Diering
Keywords
Related Articles
- EP ID EP217846
- DOI -
- Views 89
- Downloads 0
A COMPILATION MODEL FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM BASED ON THE BENEFITS OF THEIR APPLICATION IN THE AUTOMOTIVE INDUSTRY BY USING DEMATEL FUZZY AND ANALYTIC NETWORK PROCESS
Today, for a variety of reasons, including high level of safety in the vehicle, the establishment of a proper quality management system in car companies has become very important. Therefore, this study tries to integrate...
KEY PROJECT PLANNING PROCESSES AFFECTING PROJECT SUCCESS
This paper examines the relationship between project planning processes and project success. Four planning input factors (human, management, technical and organizational factors) are considered which is believed to affec...
From Unemployment To Work: An Econometric Analysis With Spatial Constraints
The aim of our research is to analyze how the urban organization affects the unemployment-to-work transitions by considering several spatial indicators. This permits to capture two separate effects: “spatial mismatch” an...
CONSISTENCY OF THE PERFORMANCE MANAGEMENT SYSTEM AND ITS QUANTIFICATION USING THE Z-MESOT FRAMEWORK
The main purpose of this paper is: (1) to present the theoretical approach for testing a performance management system`s consistency using the Z-MESOT framework and (2) to present the results of empirical analysis in sel...
HYBRIDIZATION OF ARTIFICIAL NEURAL NETWORK USING DESIRABILITY FUNCTIONS FOR PROCESS OPTIMIZATION
As desirability functions, proposed by many authors, follow most of the properties of standard transfer functions used for ANN, the objective of hybridsation in this study is to make use the property of desirability func...