The Effects of Cyber Threats and Technical Problems on Customer's Attitude Towards E-Banking Services
Journal Title: Oblik i finansi - Year 2022, Vol 1, Issue 2
Abstract
The study showed the effect of cyber threats or technical problems on customer attitude towards e-banking services. A self-administered questionnaire was used to collect the data, and 400 respondents from eight divisions (Dhaka, Barisal, Rangpur, Chittagong, Khulna, Mymensingh, Rajshahi, and Sylhet) participated in the study. The researcher used a linear regression model to assess the relationship between dependent and independent variables. STATA and SPSS v. 25 program environment were used to conduct the statistical analysis. To determine the reliability of the data, Cronbach's Alpha was conducted and found acceptable internal consistency. Protection method (PM), Purposes of using e-banking (PUE), and Technical problems and challenges (TPC) were the independent variables. The dependent variables were ease of use (EU) and Security reason (SR). The study used two regression models for two dependent variables. The regression model (1) showed a significant effect of SR on PM, and there was no significant effect on SR on PUE and TPC. Another regression model (2) showed a significant effect of EU on PM and PUE, and there was no significant effect of EU on TPC. However, the total variance explained was still low in model 1 (22.6%) and model 2 (44.9%). The people of Bangladesh should be aware of e-banking services and technical problems. Future research should be conducted to discover more data and other variables affecting customer attitudes towards e-banking.
Authors and Affiliations
Hasibul Islam & Jhansi Bharathi Madavarapu & Nayan Kumar Sarker & Asfaqur Rahman
The Impact of Efficiency Audit on the Functioning of Enterprises in the Conditions of Sustainable Development
The Russian military aggression is a new test for Ukrainian businesses because it is challenging for the management to plan the future activities of enterprises in wartime. The manager must consider many factors that did...
Трансформація бухгалтерського обліку запасів в умовах гармонізації облікової системи державного сектору економіки до міжнародних стандартів
Стаття присвячена дослідженню порядку ведення бухгалтерського обліку запасів в установах державного сектору. Проведено аналіз найбільш важливих аспектів обліку запасів, що відображені в Інструкції з обліку запасів № 125,...
The Effect of Work Environment and Work Attitude on Employees’ Performance through Work Motivation
Motivated and disciplined employees are an essential element in the success of any organization. Their attitude to work determines what the final result will be and how quickly the organization will achieve its planned g...
Stress Testing of Banks in the USA
The banking system of any state is a component of its economic system. Therefore the stability of the entire national economy depends on its smooth and effective functioning. Given the globalization of economic relations...
Методичні підходи здійснення експертної грошової оцінки об’єктів нерухомості
В умовах економічних перетворень, запровадження інституту приватної власності на землю і плати за неї, формування ринку землі, земельно-іпотечного кредитування потреба у грошовій оцінці земель та іншої нерухомості набула...