The Efficacy of Voice Therapy in Call Center Agents with Disphonia
Journal Title: Journal of Academic Research in Medicine - Year 2020, Vol 10, Issue 2
Abstract
Objective: In this prospective research, voice therapy results of 13 call center employees with voice problems were evaluated. Methods: Thirteen call center employees (13 women) with voice problems who underwent voice therapy between September 2012 and January 2013 were included in the study. All patients underwent videolaryngostroboscopy prior to voice therapy. Before and after therapy, voice recordings were analyzed with Praat Program, voice handicap index-10 (VHI-10), maximum phonation time (MPT), s/z ratio values and diet passage readings for perceptual evaluation (GRBAS) were obtained. The results were statistically compared. Results: Statistically significant differences between VHI, MPT and s/z ratio and GRBAS was obtained before and after voice therapy (p<0.05). Conclusion: Call center employees who experience voice problems benefit from voice therapy while the existing workload density continues.
Authors and Affiliations
Maral Yeşilyurt, Kürşat Yelken
Keywords
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- EP ID EP688863
- DOI 10.4274/jarem.galenos.2020.3600
- Views 123
- Downloads 0
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