The Future of Reference Service: Treading Into and Going Beyond Digital Reference Service
Journal Title: SRELS Journal of Information Management - Year 2015, Vol 52, Issue 1
Abstract
The present paper is an endeavor to put light on the present bandwagon of digital reference service with a glimpse on the background and genesis of traditional reference service. The present online reference services include asynchronous transactions like e-mail, web forms, Ask-A type services and synchronous transactions like live chatting, video conferencing etc. Indisputably, though the method changes, the fundamental purpose of reference service remains and will remain unchanged. The digital reference process marks a line of demarcation for itself from the traditional one. However, there are some technological innovations like mobile apps, social networking, Live Chat with the online readers etc. which could rightly be said as the future of digital reference service which seem to be very beneficial for the people with special needs also.
Authors and Affiliations
Keywords
Related Articles
- EP ID EP503700
- DOI 10.17821/srels/2015/v52i1/57551
- Views 208
- Downloads 0
Enhancing Features of Library Automation Package by Integrating with Discovery Tool: A Case Study
The main objective of this paper is to explore the possibility of enhancing search and retrieval features of library automation package by integrating it with a discovery tool. PMB, a library automation package and Vufin...
Status of Engineering College Libraries in Ambala District of Haryana: A Survey
The present study is an evaluative survey based study of current status of libraries of engineering colleges located in Ambala District of Haryana affiliated to KurukshetraUniversity, Kurukshetra and MaharishiMarkandeshw...
Role of Web 2.0 in Scholarly Communication: A Survey of Select Indian Institutes of Management (IIMs) in India
This study examines users’ perceptions of Web 2.0 Technologies in the Indian Institutes of Managements (IIMs) in India. Survey approach was adopted for collection of data from students, researchers and information profes...
Research Performance of CSIR-NEERI, Nagpur during 1989-2013: A Scientometric Study
National Environmental Engineering Research Institute, Nagpur, a national laboratory under the CSIR (NEERI) plays an important role in the field of environmental engineering and science by providing innovative and effect...
Worthy of Being Chosen? An Assessment of UGC-NET Results in Library and Information Science
Students and members of faculty of universities always show interest in UGC-NET results to assess the performance of their respective university or department candidates. But rarely do they get a structured view of the N...