THE IMPACTS OF QUALITY MANAGEMENT ON CUSTOMER FOCUS IN THE BEVERAGES INDUSTRY
Journal Title: Proceedings on Engineering Sciences - Year 2020, Vol 2, Issue 1
Abstract
The role of quality management in the organizational spheres cannot be sidelined as it streamlines functional protocols of the firm. Multinational corporations specifically ensure eradication of shortcomings in terms of product quality and service. Specifically, multinational beverages companies in the Pakistani market are continuously striving to optimize quality bar for attaining competitive edge. The respective study focuses on the four contemporary quality management practices, and determines its effects on the customer focus - a sphere of Balanced Scorecard Approach. Organizational support has been also configured in this regard as it has the propensity to engage internal and external employees. The data of two hundred and sixty-two respondents was analyzed using Structural Equational Modelling (SEM) on SmartPLS. The focus remained to examine sequential path analysis of the proposed framework. The outcomes affirmed causality among the constructs.
Authors and Affiliations
Muddasar Ghani Khwaja, Saqib Mahmood, Ahmad Jusoh
Keywords
Related Articles
- EP ID EP678555
- DOI 10.24874/PES02.01.009
- Views 337
- Downloads 1
THE IMPACT OF SERVICE QUALITY ON ORGANIZATIONAL PERFORMANCE IN THE MOBILE TELECOMMUNICATIONS SECTOR IN EGYPT
The purpose of this paper is to empirically investigate the relationship between service quality (SQ) and organizational performance (OP) within the Egyptian mobile telecommunications setting. A valid research instrument...
BIOMASS ENERGY FOR PRODUCTIVE USE IN THE OLIVE OIL AND OTHER AGRICULTURE SECTORS IN ALBANIA
The paper is focusing on demonstrating technical and financial viability of biomass projects and enhancing awareness and strengthening capacities for key actors in the policy and industrial sector (in the olive oil and o...
ASSESSMENT OF THE PHYSICAL, MECHANICAL AND WEAR PROPERTIES OF GRASS-CUTTER (THRYONOMYS SWINDERIANUS) KERATINOUS HAIR FIBER BASED POLYPROPYLENE COMPOSITES
This work aim at investigate the influence of grass-cutter hair fiber (GHF) as reinforcement in polypropylene (PP) composites. The mechanical and water absorption behaviour of the fabricated GHF/PP composites were invest...
PROPOSING AN EFFECTIVE LASER-BASED ENTRANCE SYSTEM AT FERRY TERMINALS IN TANZANIA
At one of the famous Tanzanian ferries - Kigamboni ferry terminal, it is common to find a long queue of people at the ticketing window and the entrance waiting for tickets to get into a lounge, respectively. At the ticke...
TRANSFER PASSENGER PERCEPTIONS OF TRANSIT TOURS AT ASIAN AIRPORTS
Waiting inside the airport for the next flight (i.e., transfer) might be very lengthy and boring. Thus, many passengers have opted to get out of the airport to participate in transit tours, which are mini all-inclusive p...