The Influence of Bureaucrats' Communication Behavior on Performance of Metro City Government
Journal Title: International Journal of Multidisciplinary Research and Analysis - Year 2023, Vol 6, Issue 10
Abstract
As an autonomous region, Metro City is committed to running regional government effectively. Government performance is a measure of the success of regional government. Bureaucrats' communication behavior is a variable that can influence local government performance. Pre-surveys conducted within the Metro City government gave an impression of the government's performance, including a lack of effective communication, low knowledge and work skills, an inappropriate understanding of the roles and functions that bureaucrats must carry out, familiarity with forms of instructional communication, and differences in perceptions about provisions. who is guided. This research aims to determine the influence of bureaucrats' communication behavior on the performance of the Metro City government by analyzing the components that surround it through the dimensions of communication effectiveness, empathy, knowledge, skills, and work motives of bureaucrats. The research method uses a survey method with quantitative and qualitative data. Determination of the sample using stratified proportional random sampling. Field data was collected through a questionnaire instrument. The research results show that the communication behavior of bureaucrats in the Metro City government has a significant influence on its performance. Bureaucrats' communication behavior is reflected, among other things, in communication effectiveness. Communication is the central point of strength that unites so that there is coordination, unity, and action that moves towards the vision and mission. The easiest way to create effective communication from the research results obtained is by transferring ideas clearly so that the message conveyed is captured by bureaucrats in the same way as it was sent.
Authors and Affiliations
Andy Corry Wardhani, Abdul Firman Ashaf , Tina Kartika, Nina Yudha Aryanti, Daffa Alsa Pradika
Keywords
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- EP ID EP721403
- DOI 10.47191/ijmra/v6-i10-06
- Views 68
- Downloads 0
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