The Influence of Knowledge, Satisfaction, and Motivation on Employee Performance through Competence
Journal Title: International Journal of Business and General Management - Year 2018, Vol 7, Issue 5
Abstract
The purpose of this study is to examine the influence of knowledge, satisfaction, and motivation on employee performance through competence as a mediator. The sample used in this study consisted of 252 responses from Palestinian municipalities (middle management staff) collected through a structured questionnaire. The study used Partial Least Square (PLS) analysis technique using the Smart-PLS 3.2.7 software. Findings confirmed that competence, knowledge, motivation, and satisfaction were the key constructs for promoting performance among municipalities employee in Palestine. Furthermore, the importance-performance matrix analysis (IPMA) has shown that competence was the most important factor. Where, the autonomy was the most influential factor in the prediction of employee performance followed by motivation, satisfaction, and knowledge respectively. The municipalities must focus on how to provide competence and promote motivation at municipalities. Also, the study results stated that competence mediates the relationship between knowledge and performance; motivation and performance; and satisfaction and performance
Authors and Affiliations
Ayman. A. S Almusaddar, Sara Ravan Ramzan, Valliappan Raju
AN ANALYTICAL INVESTIGATION ON PASSENGER SATISFACTION: A PERCEPTUAL STUDY ON INDIAN RAILWAY
The present study aims to identify the most significant Service Quality Dimensions influencing Railway Passenger Satisfaction, to investigate their influencing level, and to find out the rank of those aforesaid factors i...
QUALITY BY DESIGN FORMULATION DEVELOPMENT OF SMEDDS
The pharmaceutical nice by layout is a scientific technique to development that begins with predefined goals and emphasizes product and technique knowledge and manner control, primarily based on sound technological know-...
AN INDUSTRY WISE COMPARITIVE STUDY ON EMPLOYEE PERCEPTION ABOUT LOGISTICAL DRIVERS IMPLEMENTATION IN MSME UNITS
As companies are moving towards increased global competitiveness, the strategic issues surrounding supply chain management increasingly demands attention of firms for cost reduction, increased quality, improved customer...
CONSUMERS’ PREFERENCE FOR DIGITAL MODE OF PAYMENT IN E-RETAILING
E-retailing or Online Shopping is one of the most popular trends of shopping of consumer preference in recent times. It offers several obvious and potential benefits, primarily ease of anywhere and anytime shopping whic...
ECONOMIC POLICY UNCERTAINTY AND RISK MANAGEMENT IN REGULATED SECTORS
The economic policy carried out by the government is frequently non-sequential and unpredictable. This is caused by both changes of the environmental factors and those of the government or the approaches. The inconsisten...