The Influence of Public Service Quality, Perceived Ease of Use of J-Mbako Application on Community Commitment in Paying Taxes Through Community Satisfaction as an Intervening Variable
Journal Title: Journal of Economics, Finance and Management Studies - Year 2024, Vol 7, Issue 09
Abstract
This study aims to determine the effect of service quality, perceived ease of use, and satisfaction on the commitment to use the J-Mbako tax payment application. The number of samples in this study was 176 respondents, namely people who use the J-Mbako application. The analysis technique used was the Structural Equation Model (SEM) using the WarpPLS 7.0 application. The results of the data analysis showed (1) the variables of service quality and perceived ease of use directly have a positive effect on satisfaction. (2) the variables of service quality, perceived ease of use, and satisfaction directly have a positive effect on commitment. (3) the variables of service quality and perceived ease of use indirectly have a significant positive effect on ongoing commitment through satisfaction.
Authors and Affiliations
Prima Kusuma Dewi , Ni Nyoman Putu Martini , Abadi Sanosra , Nurul Qomariah,
Keywords
Related Articles
- EP ID EP746297
- DOI 10.47191/jefms/v7-i9-58
- Views 35
- Downloads 0
The Impact of Digital Marketing on Customer Buying Decision, Empirical Study Based on Georgian Market
Purpose - The objective of the study is the concept of digital marketing, identification, and analysis of the factors that affect the Georgian customers – to buy online and not offline with traditional methods. A detail...
Industrialization, Inclusive Economic Growth: Tunisia in the Era of the Current Crisis
The consequences of the current crisis vary considerably from country to country and from sector to sector. In this paper, we examine how industrialization and inclusive economic growth of Tunisia is being affected by th...
A Study for Hanoi on How Perceived Value and Service Quality Affect Customer Satisfaction in Healthcare Insurance
Healthcare insurance is currently attracting special attention in low- and middle-income countries. Theory and practice have proven that healthcare insurance is a means to improve access to healthcare services for all pe...
Trade Facilitation: Do The Custom Administration Procedures Matter?
This paper seeks to address the effect of customs administration procedures on trade facilitation in Kenya. The study employs an explanatory research design and administered questionnaires as the data instrument to gathe...
The Influence of Strategic-Based View and Strategic Orientation on the rganizational Performance of the Indonesian Navy in Maintaining the Regional Security Stability in South China Sea Mediated by Strategic Coordinating Management
The main objective of this study is to analyze the strategic resources based view and strategic orientation of the organizational performance of the Indonesian Navy in maintaining the regional security stability in South...