The Relationship between Nursing Service Quality and Patient Satisfaction: A Literature Review
Journal Title: International Journal of Social Science And Human Research - Year 2022, Vol 5, Issue 08
Abstract
Nursing services, as one of the primary services in hospitals, are inseparable. Patient satisfaction is one indicator of measuring the success of a hospital's services. This study aimed to determine the relationship between nursing services and patient satisfaction. This article uses a literature review study through a quantitative approach with content analysis to identify the article's main theme. The data of this research are from national and international based reputable journals. Data collection through Google Scholar for the period of 2018-2021, with the theme of nursing services and patient satisfaction. A review of 20 articles shows that nursing services are essential to hospital service and must continue to be improved. The effect of nursing services is fair to all hospital patients, not distinguishing between insurance and non-insured patients. One of the factors that support the sustainability of the hospital is nursing services. The level of patient satisfaction affects the hospital's image in the community.
Authors and Affiliations
Didi Taswidi,Budiman Budiman,Setiawati Setiawati,Blacius Dedi,Oyoh Oyoh,Agus Riyanto
Keywords
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- EP ID EP708805
- DOI 10.47191/ijsshr/v5-i8-59
- Views 95
- Downloads 0
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