Tip Collection and Distribution Practices and Policies in the Hospitality Industry Across the Western Balkans
Journal Title: TourismSpectrum: Diversity & Dynamics - Year 2024, Vol 1, Issue 1
Abstract
This study investigates the practices and policies surrounding the collection and distribution of gratuities within the hospitality industry across Western Balkan countries, including Slovenia, Montenegro, Croatia, and Bosnia and Herzegovina. Diverse strategies employed by employers in these regions present distinct advantages and challenges in managing tips. A structured survey was meticulously designed to explore the nuances of tipping customs, focusing on employer policies, perceived motivational impacts, and effects on job flexibility. The data were rigorously analyzed using the Statistical Package for the Social Sciences (IBM SPSS Statistics version 25), employing techniques such as analysis of variance (ANOVA), eta square, Tukey HSD post hoc test, Kruskal-Wallis test, and Welch’s ANOVA. The analysis revealed no significant statistical differences in tip distribution across different types of service companies. However, notable variances were observed in the methods of tip collection and the policies regulating tipping practices. These findings suggest a convergence in how tips are allocated, despite differing approaches to their collection and management across service companies in the region.
Authors and Affiliations
Andrej Raspor, Darko Lacmanović
Keywords
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- EP ID EP752413
- DOI https://doi.org/10.56578/tsdd010105
- Views 13
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