VIABLE DIAGNOSIS OF ICT POLICY MANAGEMENT IN THE CONTEXT OF HIGHER EDUCATION
Journal Title: INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY - Year 2015, Vol 10, Issue 7
Abstract
Information and Communication Technology (ICT) policy is a code that clarifies the duties, responsibilities and rights of technology stakeholders and specifies acceptable and efficient ICT utilization. ICT policy is very fluid and rooted in a fast changing technology generating new issues and requirements. The study of ICT policy requires the organization to continuously adapt without having to make dramatic structural changes and with keeping long term focus. ICT policy life cycle encompasses four main processes which are: development, implementation, monitoring and evaluation. In many cases, the processes that form the life cycle of ICT policy usually stopped or failed at starting phase(s), including the case study in this research. Failures in ICT policy management may compromise ICT security, control and strategy in addition to incurring unnecessary expense. This study explored the challenges and issues in managing ICT policy in one of the Malaysian Public Institutions of Higher Education. An in-depth analysis and elaboration is performed using Viable System Model (VSM) and Hermeneutics method to diagnose and identify weaknesses, mismatches and viable requirements. The case documented here underlines the vast potential of the VSM in ICT policy analysis due to its flexibility and robustness that are a prerequisite in fast-changing environments. The evidence documented here represents the power of VSM through the application of its systemic functions and organizational structure that accommodates environmental dynamism, encourages sustainable development and provides sound theoretical platform. The paper demonstrates practical application of the VSM in diagnosing the organization that contribute towards the maturation of the field.
Authors and Affiliations
Reza Alinaghian, Azizah Abd Rahman, Roliana Ibrahim
Keywords
Related Articles
- EP ID EP654046
- DOI 10.24297/ijmit.v10i7.602
- Views 182
- Downloads 0
EFFECTS OF UNSECURED PERSONAL LOANS ON HOUSEHOLD FINANCIAL HEALTH OF PRIMARY SCHOOL TEACHERS IN EMINING DIVISION, BARINGO COUNTY, KENYA
Credit facilities include both secured and unsecured loans. For employees, unsecured personal loans have become more popular due to the relative ease and speed at which they can be obtained. The study focused on three ar...
IMPACT OF MARKETING STRATEGIES ON CUSTOMER RETENSION IN COMMERCIAL BANK: A CASE STUDY OF HBL SUKKUR
The current research investigates relationship marketing enhance customer retention and cross buying in Commercial bank. Data were collected from cross section survey method. Data were analyzed by using SPSS-21 version....
Measuring Bank Efficiency: Evidence from the Tanzanian Banking Sector
The objective of this study is to measure the efficiency of commercial banks in Tanzania using a non-parametric approach, the input-oriented data envelopment analysis (DEA), both by constant return to scale (CRS) and var...
THE IMPACT OF FACTORS OF SUCCESS ON THE IN-HOUSE SOFTWARE DEVELOPMENT FOR PRESERVING TACIT KNOWLEDGE: SURVEY
Pair-programming is aimed to provide knowledge-intensive organisations to better manage their knowledge value. There are multiple ways to capture organizations knowledge and make it available to all their members while i...
Understanding Consumer Characteristics in an Online Tourism Community in India
Analysing customer perceptions is an important requirement not only for offline stores, but for online stores as well. Study of customer perceptions helps the company in understanding the requirements and expectations of...