Abstract

This research evaluates social housing home-ownership policies from a public value perspective. However, during late 1970s council housing sector influenced the UK Governments to reflect back on the social housing reform from traditional toward progressive management organisations. Such a transformation in central Government policy motivates the local governments to allocate other organisation such as Housing Associations to build more homes for the needy citizens and to improve accountability, efficiency, and effectiveness of council housing provisions, particularly in the local communities. Currently, government departments are continuously cutting their administration budgets by reducing numbers of employees and creating even redundancy in the local communities. This particular policy reform increases the high-risk and such reform will not proceed as planned and more importantly neglecting the public value. The aim of this research is to evaluate the social housing homeownership policies through the lens of public value that drives the decision-making process to construct a conceptual framework to enhance accountability and efficiency of tenant/customer service delivery. However, currently huge changes in the governmental legislation frameworks are familiarising on a regular basis in order to put the tenants first and deliver most suitable services. These changes will focus on different home-ownership initiatives to facilitate more opportunities for the need to improve service responsiveness, particularly in the homeownership management. Using Delphi method through a process of the qualitative case study, workshops and depth interview from the local authorities to evaluate how council housing policies formulated particularly in homeownership strategies. The current research has identified how the home-ownership policies housing is formulated and how social housing suppliers should improve customer or tenant service delivery. The main results should indicate from constructed conceptual framework from the research design and development, which must have its novelty regarding academic implications such as conceptual framework and empirical implications, must benefit local citizens for homeownership policies and practices. In summary, achieving clear vision behind housing reform and policy-making decisions to understand the drivers of these processes, which will construct a conceptual framework for decision support system of social housing homeownership policies. The novelty of this research will be unique which has its specific comprehensive consideration in regards to social housing provision of the home-ownership policy. It shows the pubic value perspective rather than indicating to a more technical aspect of home-ownership policy reform and management. Similarly, the research identifies the need for managers to become more alert of the different implications of social housing aspects and the requirement features must be combined into proper home-ownership policies framework. Also, originality of the research is that it has tried to obtain an understanding a vision into the cognitive processes like conceptual psychological process through the lens of public value. To understand the process of the decision-making that can be an asset of the top management in the local authorities. Furthermore, identify the key drivers of social housing in order to develop a conceptual framework, which will support decision-making process simpler for home-ownership policy particularly in the UK.

Authors and Affiliations