Assessing the Quality Service Delivery of Health Insurance Scheme in Ghana: The Case of the National Health Insurance Scheme (NHIS)
Journal Title: International Journal of Marketing and Technology - Year 2017, Vol 7, Issue 5
Abstract
Quality has become an increasingly predominant part of our lives. People are constantly looking for quality products and services. The existence of this desire for quality has caused firms and organisations throughout the world to consider it as an essential component of any service and production process. Thispaper sought to assess the quality service delivery of health insurance scheme in Ghana. Data for the study was obtained via quantitative techniques. Purposive sampling technique was used to select the customers who formed the sample size. A sample size of sixty (60) respondents was chosen for the study. Findings from the study revealed subscribers of the Scheme are of the view that the NHIS does not deliver quality services to its‟ subscribers. Again, study found challenges with the Scheme including delay in processing and issuance of identification cards, limited drug lists, poor attitude of health care providers; and lack of availability of some prescribed drugs.
Authors and Affiliations
Frederick Kwabenaasare And Masud Ibrahim
Keywords
Related Articles
- EP ID EP19578
- DOI -
- Views 314
- Downloads 11
Social Audit and Accounting in India- an Over view
Social Audit is an independent evaluation of the performance and social responsibility of an organization as it relates to the attainment of its social goals. It is an instrument of social accountability of an organiza...
CUSTOMER RETENTION IN NATIONALISED BANKS IN ERODE OF TAMILNADU (WITH SPECIAL REFERENCE TO CURRENT ACCOUNT HOLDERS)
Problems related to customer services and customer satisfaction have been given high priority by even the high level of policy planners and this is one of the most important issues discussed at all levels. Based on the...
ECONOMIC VALUE ADDED (EVA) AND OTHER ACCOUNTING PERFORMANCE INDICATOR: AN EMPIRICAL ANALYSIS OF INDIAN AUTOMOBILE INDUSTRY
The growth of Indian capital market has increased the pressure on the companies to consistently perform better. Corporate performance is affected by various factors ranging from company specific, industry specific and...
ISSUES AND CHALLENGES RELATED TO EMPLOYEE RETENTION IN TELECOM INDUSTRY: A CASE STUDY AMONG BSNL & PRIVATE OPERATORS IN KERALA
Absenteeism and attrition in the work place are complex phenomena that have significant implications for organizations and individuals alike. Depending upon the type of industry and the products and the services the co...
Contribution of an Effective Performance Appraisal System in the Growth of New Startups
Today, every organisations endeavour to maintain their long term sustainability, growth, and diversify their business to the maximum possible extent with the help of their competent work force. An Effective performanc...