Business Effects of Attitudes and Job Satisfaction Factors among Kombi Crew Members: A Case of the Manzini Region of Swaziland
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 2
Abstract
This paper set to identify factors influencing attitudes and job satisfaction among kombi crew members. When transport operators are not aware of factors which influence employees’ attitudes and job satisfaction they will not be able to deal with revenue leakages affecting their businesses. Data for the study was collected from a sample of 100 crew members from Manzini Region. Self-administered questionnaires were found to be a quick and cheaper way of collecting data. Results from the study show that crew members have mixed feelings towards their work place, jobs, and job satisfaction. Overall, members say their work place was good, they are loyal and will not leave the company. Unfortunately crew members will not report bad things happening at work to management. Although employees said their job was interesting they felt that outsiders did not respect their jobs and management had no time for them. Additionally, they were not happy with their work load, pay, promotions, and they were stressed. To ensure that workers have the right attitudes, management need carry out employee attitudes surveys regularly and incorporate findings from such studies into their business strategies. This will help them to promoting positive attitudes and suppressing negative attitudes, thereby controlling revenue leakages.
Authors and Affiliations
Happyson Bimha
Keywords
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- EP ID EP409629
- DOI 10.9790/487X-2002035465.
- Views 71
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