Concept and Financial Impact of Six Sigma on Indian Banking Industry
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 4
Abstract
Six Sigma was introduced by two engineers Bill Smith and Dr. Mikel J Harry in 1980s while they are working with Motorola. It is a set of tools and techniques which are used for improving the process. Six Sigma is a disciplined, data-driven approach and a methodology for eliminating defects in any process – from manufacturing to transactional and from product to service. The Six Sigma methodology can help to reduce the defects, amount of wasted time and resources, as well as the cycle time to complete a process. In reference to the service sector, it helps to improve the quality of the services rendered. Many financial companies have started to implement Six Sigma, in India, Private Banks are engaged in Six Sigma and they have found this to be profitable for them. This paper is an attempt to understand the concept of Six Sigma and its financial impact on Indian banking industry. The researcher also tells about the benefits of Six Sigma when it is applied to Indian banking industry.
Authors and Affiliations
Mr. Akshay Ramesh Taskar, Mr. Anshulpratap Singh Raghuwanshi, Mr. Alan Antony
Keywords
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- EP ID EP410199
- DOI 10.9790/487X-2004030711.
- Views 65
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