E-HEALTH SERVICES IN DELHI-NCR : AN EXPLORATORY STUDY
Journal Title: PARIPEX-Indian Journal of Research - Year 2019, Vol 8, Issue 2
Abstract
E-health is not just a buzzword; it can deliver immense benefits, improve the service quality of health care and provide greater efficiency. Yet, even though the potential of e-health has been recognized in practice as well as in academia, and since the first papers on e-health were published more than a decade ago, its application in the health-care sector has still proven to be remarkably difficult. The aim of the study was to determining factors prompting customers to accept and adopt e-health services offered by the public and private hospitals in Delhi-NCR and to analyze the Reliability and Internal Consistencies of the questionnaire using Cronbachs Alpha. The study yielded a nine-dimensional framework comprising of factors prompting customers to accept and adopt e-health services offered by the public and private hospitals in Delhi-NCR and labelled as Perceived Usefulness, Output Quality, Results Demonstrability, Ease of Use, Subjective Norm, Attitude, Perceived Accessibility, Credibility, Intention to Use. A high value of Cronbachs Alpha (.96) indicated the internal consistency of the questionnaire.
Authors and Affiliations
Rahul Sharma, Col. Ashok Kaushik
Keywords
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