Elementos da Gestão da Informação para implantação da Gestão da Qualidade em bibliotecas.
Journal Title: BIBLOS: Revista do Instituto de Ciencias Humanas & da Informacao - Year 2012, Vol 26, Issue 2
Abstract
Quality in libraries is discussed under the issues of Information Management: strategic planning and organizational culture. This article discusses their importance in terms of quality management system of ISO 9001:2000 based on literature review and description of the experience reports in the libraries Minister Victor Nunes Leal of the Supreme Court and Petrobras in the process of ISO certification for quality. This study asks how these elements contribute to the implementation of management quality in libraries based on the requirements of the standard. And yet, how the two libraries have used these elements of management during the process of quality certification in order to make it feasible? Through qualitative research, the results of literature review include the relationship between Information Management and Quality Management, the fundamentals of Quality Management and their application to libraries considering strategic planning and organizational culture. Thus, we sought to identify the relationship between the theories analyzed with the activities undertaken by these two libraries in the process of quality certification.
Authors and Affiliations
Eduardo Silva Alentejo| UNIRIO
Keywords
Related Articles
- EP ID EP13985
- DOI -
- Views 336
- Downloads 16
O presente trabalho busca analisar o filme Gabriela, produzido em 1983 pelo diretor Bruno Barreto. Esse filme foi baseado no romance de Jorge Amado intitulado Gabriela, cravo e canela.
This work tried to find archaeological evidences which would lead us to the Jesus, Maria, José military fort, Portuguese colonization’s beginning symbol in Rio Grande do Sul state. In the months of July of 2002, J...
As mÃdias digitais online no contexto da comunicação organizacional das bibliotecas
This article consists of a literature review about the new communication technologies on the Internet and aims to present the potential of such tools in the context of the organizational communication of the libraries...
O presente estudo tem como objetivo acompanhar o relato dos viajantes do século XIX presentes no antigo espaço missioneiro, averiguando as representações por eles formuladas não apenas sobre os espaços, mas tamb...
Acesso a informação para construção da cidadania: o abuso sexual infantil em debate
O acesso a educação, bem como à informação, legitimam a cidadania ao homem, oferecendo ao indivÃduo o conhecimento ou as técnicas para saÃda de uma situação desfavorável, na educação, os professores servem...