EMPLOYEE?S KNOWLEDGE AND ATTITUDE TOWARDS THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEMS WITH SPECIAL REFERENCE TO SIX SIGMA.
Journal Title: International Journal of Advanced Research (IJAR) - Year 2018, Vol 6, Issue 4
Abstract
Healthcare delivery system is one of the most dynamic areas where the professional growth takes place on everyday basis. In the country?s present scenario, where health services is made available to the community in a variety of forms, by way of Government health centres, Trust hospitals, Religious sponsored small and big hospitals, Private and Corporate hospitals, the expectations of the patient has increased towards the quality of health services offered. The present study was conducted between private and government health care organization in order to assess the current scenario of six sigma. Total 60 samples were selected by using convenience sampling. At the first phase of the study, data were collected to assess the time spent by the patient at various departments of hospital i.e. to get blood reports, radiology department etc. During the second phase of study the current knowledge and attitude towards six sigma was assessed among the employees of both government and private hospital. Results showed that the maximum time spent by the patient at OPD for registration was 16-20 minutes. According to the reviews this is appropriate time taken by any health care organization to do OPD registration. Very few respond to took more than 25 min i.e. 03%. Maximum patient spent 21-25 minutes at laboratory and only 05% spent less than 20 minutes. Time taken by the subject in pharmacy indicates, maximum participants i.e. 37% took 16- 20 minutes to get the drugs and 23% participants took more than 25 minutes. Regarding the knowledge towards six sigma, 22% health care workers in private sector have good knoweldge score as compare to government organization i.e. 10%. 07% health care workers have average knoweledge score in private organization and 08% participants have average knowledge score in governement health sector. Regaring the attitude towards six sigma Private health care organization workers (53%) have good attitude score as compare to government organization (18%).
Authors and Affiliations
Deepak Sethi, Lt. Col. Shobha Naidu, Dr. Shardha Ramesh
Keywords
Related Articles
- EP ID EP290649
- DOI 10.21474/IJAR01/6988
- Views 64
- Downloads 0
PHYSICAL AND CHEMICAL ANALYSIS OF GROUND WATER OF TONK CITY, RAJASTHAN, INDIA.
Five water samples were collected from tap and hand pump of various area of tonk city. The physical chemical parameters such as fluoride, iron, calcium, magnesium, sulphate and nitrate were analyzed in the water samples,...
INSECT PESTS OF GUINEA SORREL (HIBISCUS SABDARIFFA L.,1753) AND FARMERS CONTROL METHODS IN THE DISTRICT OF KORHOGO, NORTHERN COTE DIVOIRE.
In order to contribute to the effective management of guinea sorrel insect pests in C?te d\'Ivoire, a study was carried out on 6 sites producing this plant in the District of Korhogo in the north of the country. The obje...
SOCIAL RESPONSIBILITIES OF BUSINESS ENTITIES: A BASIC STEP FOR POVERTY ALLEVIATION.
The study made use of a descriptive method to assess the practices of the business sector of their responsibilities and participation to their internal and external environment in the two adjacent barangays of Tabuk City...
IMAGE CLASSIFICATION USING MACHINE LEARNING TECHNIQUES.
Plant species classification using leaf samples is a challenging and important problem to solve. This paper introduces a new dataset of sixteen samples each of one-hundred plant species; and describes a method designed t...
EFFECT OF SWIMMING AS A HYDROTHERAPEUTIC INTERVENTION FOR THE MANAGEMENT OF CHRONIC NON-SPECIFIC LOW BACK PAIN - AN EXPERIMENTAL STUDY.
Objective: to evaluate the effect of swimming, as a hydrotherapeutic intervention, in subjects with chronic non specific low back pain, in reducing pain, improving range of motion and function within a period of four wee...