EVALUATING MANAGEMENT SKILLS OF HEAD NURSES OF ZAHEDAN MEDICAL SCIENCES UNIVERSITY TRAINING HOSPITALS BY 360 DEGREES METHOD
Journal Title: International Journal of Research and Development in Pharmacy & Life Sciences (IJRDPL) - Year 2016, Vol 5, Issue 6
Abstract
In traditional method of evaluating hospitals head nurses’ capabilities like professionalism, communicational skill and interpersonal skill has been performed just by hospitals managers and without taking feedback from second level managers (supervisor, nursing manager), other practitioners, nurses or head nurse herself. The aim of performing this study is using 360 degrees evaluation in measuring capabilities like professionalism, communicational skill, clinical performance and patient care which was conducted based on the questionnaire translation to Persian language from physicians and surgeons college of Canada Alberta state. This cross-sectional study was performed on 48 head nurses of training hospitals of Zahedan Medical Sciences University who had one year or more precedent of ward management. 3 questionnaires with 5- degree Likert scale which have four domains were used and distributed among evaluators including nurses, hospital managers and hospital supervisors. Reliability, validity and accessibility, the relation between evaluators view and the difference in scores average was calculated. The findings of study showed that the questionnaire has high validity and it was 87%, 93%, 95% and 97% for supervisor, self-assessment, hospital managers and nurses respectively. The highest Spearman correlation showed a significant relation between hospital managers and supervisor (p-value= 0.05, r = 0.37). The score relating to nurses had average score 149.6 and standard deviation of 17.23, though repeated measurement showed significant difference in average score. There is a real difference between evaluators view and this significant difference existed in domain of communicational skill, professionalism and patient care and the difference of better views of evaluators towards head nurses with high experience and service record was observed which could indicate promotion of head nurses skill. High reliability of the questionnaires shows that the Persian questionnaire reliability is confirmed and this tool could be useful for evaluating managing skills of hospitals head nurses. Though, other studies should be performed for other job courses for ward head nursing, so that the tool validity and reliability to be confirmed and then this method could be used instead of traditional methods.
Authors and Affiliations
Shirzad Arian Mehr| Department of Healthcare Management, Fars Science and Research Branch, Islamic Azad University, Marvdasht, Iran, Karim Zare| Department of Statistics, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran, Abbas Yazdanpanah| Department of Healthcare Management, Marvdasht Branch, Islamic Azad University, Marvdasht Iran
Keywords
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