INTEGRATING DOCUMENT WORKFLOW MANAGEMENT SYSTEM IN THE BUSINESS PROCESSES OF A PUBLIC INSTITUTION
Journal Title: Topics in Intelligent Computing and Industry Design (ICID) - Year 2017, Vol 1, Issue 3
Abstract
With a quest to automate and improve the efficiency of trade co-ordination, the Botswana’s Ministry of Trade and Industry (MTI) introduced an Electronic Document and Records Management System (EDRMS). The EDRMS in this particular context is the Document Workflow Management System (DWMS) whose focus is to manage the timely and effervescent processing of documents. In order to successfully integrate the EDRMS into everyday business processes, there is need to understand the cardinal factors that influence adoption and uptake of the DWMS by the Record Officers, Action Officers and all the people who are involved in the document management value chains at MTI. This is not to ascertain that other non-individual factors such as organisation context are less important in influencing successful integration of DWMS into business processes. Using the modified Unified Theory of Acceptance and use of Technology (UTAUT) as a theoretical framework, this paper presents findings from a research which aimed to investigate the factors influencing adoption and usage of the DWMS and therefore its integration int o the MTI’s everyday business processes. Largely supplemented by an interpretivist paradigm, this research is largely positivist. With a response rate of 86.7%, this research utilised a census survey approach and used a questionnaire as the main data collection instrument. Four major constructs from the UTAUT model accounted for the 55% variance in explaining behavioural intention to adopt DWMS. This research espoused that contextual setting (organisational and individual) influences the uptake and adoption of DWMS and therefore proposes a conceptual adoption framework which can further guide theory and practice.
Authors and Affiliations
Bwalya Kelvin Joseph, Olefhile Mosweu
Keywords
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- EP ID EP409126
- DOI 10.26480/iscsai.01.2017.06.08
- Views 63
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