The organization ethicist as a factor that has shaped the quality of the customer's service
Journal Title: International Journal of Contemporary Management - Year 2012, Vol 11, Issue 3
Abstract
The quality of customer service within any organization should be considered an essential factor that gives it a competitive superiority. Amongst the many decisive qualities needed for good customer relations, ethics should be given a prominent place. This allows to qualify, in the human environment, the concept of organizational relationships both internally and externally. Ethics is an often undervalued principle concerning the state's competitive advantage factor, but is decisive to an organizations superiority on the market. The study, which was prepared based on literature studies and observations made in manufacturing companies, pointed to the essential elements of the concept of making money, taking into account the specific nature and role of ethics in the organization. Characterized as essential requirements for organizations wishing to proceed ethically with their clients.
Authors and Affiliations
Katarzyna Springer, Adam Górny
Keywords
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