HUMAN FACTOR AND ITS EFFICIENCY EVALUATION IN REVENUE CENTERS
Journal Title: Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie - Year 2019, Vol 20, Issue 1
Abstract
Human factor is one of more important resources of the organization, reflecting status quo of its intangible assets. Skilful managing these components increases entity’s potential in the long run. So-called key performance factors (KPIs) can be regarded as a starting point for its measurement. Reviewing “work factor” in an enterprise helps “capturing” areas of low productivity, improving tasks implementation, appropriate employees motivating, making efforts for continuous development. KPIs are grouped within the framework of four perspectives referring: internal processes, client, learning and owner. This study sets out to assess achievements of individual divisions of a service company in each of these areas, by using properly designed indicators. The main thesis of the publication maintains that the statistic range based on arithmetic means of branch performance ratios allows to determine the size of the competence gap of a given revenue center.<br/><br/>
Authors and Affiliations
Gracjan Chrobak
Keywords
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- EP ID EP599729
- DOI 10.5604/01.3001.0013.2431
- Views 80
- Downloads 0
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